Last Updated: 27-01-2026
This Refund Policy explains the terms under which refunds may be issued for orders placed on GrowTown. By placing an order through our platform, you agree to this policy.
Once an order is confirmed and accepted by the restaurant/vendor, cancellation may not be possible.
Cancellation requests depend on the preparation status and the vendor’s policy.
GrowTown reserves the right to refuse cancellation if the order is already in preparation or dispatched.
Refunds may be considered in the following situations:
Order was not delivered
Incorrect items were delivered
Order was canceled due to unavailability of items
Payment was deducted but the order was not confirmed
Delivery partner failed to complete delivery due to operational issues
All refund requests are subject to verification by GrowTown.
Refunds will not be provided in the following situations:
Change of mind after order confirmation
Delay in delivery due to traffic, weather, or unforeseen circumstances
Incorrect address or contact details provided by the user
Dissatisfaction with food taste, portion size, or personal preferences
Failure to receive the order due to user unavailability
Food quality and preparation are the responsibility of the restaurant/vendor.
Quality-related complaints must be reported immediately after delivery.
Partial or full refunds may be issued at GrowTown’s discretion after review.
Refunds will be processed to the original mode of payment used during the transaction.
In case of Cash on Delivery orders, refunds (if applicable) may be issued as GrowTown wallet credit or bank transfer.
Approved refunds are generally processed within 5–7 working days.
The actual time for the amount to reflect depends on the payment provider or bank.
Refunds for orders placed using coupons, promo codes, or discounts will be adjusted accordingly.
Discount amounts are non-refundable unless stated otherwise.
To request a refund, users must contact GrowTown support through:
In-app support
Email: support@growtown.com
Customer support number listed on the website
Please include order details and reason for the refund request.
GrowTown reserves the right to update or modify this Refund Policy at any time without prior notice. Continued use of the platform indicates acceptance of the updated policy.
